WILD GROUSE Limited is a UK registered company. The company’s registered address is: Low Farm, Church Road, Runhall, Norwich NR9 4DR.
Acceptance of terms
By using www.wildgrouse.com you agree to be bound by these terms and conditions.
These terms and conditions refer to the conditions on which we supply our Products to you. Please read them carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
Wild Grouse Limited reserves the right to update its terms and conditions from time to time.
Pricing and Availability
All prices are stated in British pounds. Please note you are responsible for complying with local tax laws. Wild Grouse Limited reserves the right to change Product prices and information without prior notice.
All Products are subject to availability. If a Product is temporarily out of stock please email us at email@example.com and we’ll notify you as soon as it’s back online. Alternatively keep checking the website.
Wild Grouse Limited has made every effort to ensure photographs, dimensions and descriptions are as accurate as possible. In some instances there may be a slight variation in appearance and colours of due to the production process, the lighting in which they were photographed or your computer’s monitor settings.
We are sorry but we cannot accept orders outside the UK mainland.
We aim to deliver all mainland UK orders within 5 to 7 working days. All parcels will be sent first class by Royal Mail. If the parcel is too large for Royal Mail it will go UK Mail for next day delivery. No signatures are required. If you wish to have a parcel tracked and signed please contact us at firstname.lastname@example.org for a quote. If you have not received your delivery within 7 working days, please contact us at email@example.com.
Risk and Ownership
The Products will be at your risk from the time of delivery.
Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.
We hope you love your product, but If you are not entirely happy please notify us on firstname.lastname@example.org. You must return your unwanted Products for a refund within 10 working days from the day you received the Products. The Products, including their original packaging, must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.
Every Product is examined before it’s posted but if, in the unlikely instance, you do receive faulty Products please contact us on email@example.com within 48 hours of receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your Products as soon as they arrive. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit.
Personal information supplied to us is confidential and will never be made available to a third party. We use SagePay to process payments. This secure merchant is independent and will never disclose your payment details to us.
Wild Grouse Limited is committed to your privacy. All personal information obtained through this website is kept secure in accordance with the Data Protection Act 1998.
On occasion we would like to inform you of new products arriving or special promotions that we have on the website. We will never pass your details on for any other purpose. If you would prefer not to receive emails from us, please send an email to firstname.lastname@example.org and let us know.
Customer Services and Support
If you have any further queries, please contact us at email@example.com or call us on 01603 759707. Alternatively you can write to us at:
Wild Grouse Limited, Low Farm, Church Road, Runhall, Norwich NR9 4DR